Assurance Van Lines

Dishonest, and anti- military! Do not use! Check the BBB for honest (and a lot of dishonest) reviews. The long reviews with details are all very similar to my experience. They told me they were a "military preferred mover" and one of the "Top 3 military movers on the east coast." All of these were verified false with JPPSO once I started having problems. They gave me one rate with great promises, then over doubled the rate and told me that was just for moving, not for packing. When I told them that was unacceptable, they told me I was not allowed to cancel, they would come anyway. After a lot of discussion, I was finally able to find the local mover who they subcontracted with, and they said they were given different dates and would need 3 full days (as I estimated), and that they would not be able to arrive until two days after I needed to be out of the house.
Do not use! I have been in the military for over 20 years, with over a dozen moves, and this was the worst experience I have ever had. (Yes, I have more details if you want to know. See BBB for other similar horror stories.).

Move size: 3 Bedroom Home Service cost: $1000

Assurance Van lines out of NY city is a broker for the actual moving company. Eazy moving out of Miami FL was the one who physically moved my belongings. Unfortunately, it all comes down to the guys you get. I was moving a three bedroom house and they showed up with two guys! It took them 10 hours to load my stuff onto the truck. That wouldn't have been so bad if they had spent the time blanket wrapping all the furniture, but they didn't. The soft furniture like my fabric headboard and chair cushions didn't get wrapped
either so there are grease marks on them and 95% of my wood furniture has gouges (not scratches) on the legs, tops or sides. The truck wasn't big enough so they were just cramming it in there. In fact, they didn't get everything in the truck like my refrigerator. Luckily, my house in NC is in escrow so I can go back and get it. I called Assurance van lines on Monday and they appeared concerned when I explained what happened but when I called back the next day, my account was handed over to the customer service department not a single individual. I still don't have my refrigerator nor will anyone call me back. I have called four times and Assurance puts me through to Eazy moving which says they will call back once the dispatcher checks the NC to FL schedule. Luckily I paid the broker, Assurance van lines, by credit card so I disputed the charge.

The photo is the desktop where they placed the finish side against the wall of the truck and the metal pattern of the truck is now gouged into it.

Service cost: $5217

I'm so happy I went with them because nothing was damaged. I'll buy again. Oh, and I'll be back when I move my daughter out of Colorado to get to California to attend her new school, UCLA!! :D :D :D, For instance, my move consisted of us arriving and staying at a nice hotel then the next day, they were right behind us arriving with every single item of my husband's and I's furniture!! Any way, their price beat the other stores in the area. So, we're happy. :D :D :D !!

Move size: 4 Bedroom Home Service cost: $3000

I would not use them again nor will I recommend them. I received the delivery 14 calendar late than our scheduled delivery date, charged me 20% more than original amount, driver didn’t know to drive and park 53’ truck - ended up damaging landscaping, received the delivery with damage/broke the sofa frame and tower fan, very hard to communicate with driver and crew members as they only knew few English words.

The sales person and manager were very nice until I signed the contract but experienced RUDE and UNPROFESSIONAL behavior from both John and Kassandra during the post pick-up process. The A+ rating by BBB is a false advertisement. The claim process is very time consuming.

Service cost: $1800

DO NOT EVEN CONSIDER THIS COMPANY!! I've done 3 cross country moves within the past 7 years and never did I experience this kind of horrible service. My salesman Jim Mitchell made his sales pitch that was appealing, not only with the estimate but the delivery time frame, which was the actual selling point. He told me "Oh! we have a truck going out to Irvine, CA that week so it will only take 7-10 days for delivery" That was a TOTAL LIE. It was picked up on May15th and it is presumably being delivered today June 14th. So as some others have stated in their reviews, once the sales is made and they have your money, you will never hear from your sales person again, even if you call them, they don't transfer calls to your sales person. On top of the late-late delivery, the original estimate was $2400, which was grossly underestimated. It's going to cost over $4000 once it's done. Assurance Van Lines takes no accountability for the false claims they make and once the contract is turned over to the moving company, that's another whole ordeal that you may have to go through. If they guarantee a time, be sure to get it in writing before signing.

Move size: 1 Bedroom Home Service cost: $4200

Shady scam artists. They only care about your business until you submit a deposit. After that, good luck getting ahold of anybody who can help or even cares in the slightest about your move. They contract through multiple other companies and the result is mass chaos, confusion, and a lack of transparency and ownership. Everybody blames everyone else and nobody addresses your concerns.

My initial quote was $500 below the reality, and that was with "Jay" being "super conservative" on his initial quote.

Jay "assured" me that they would store my stuff in Cleveland and I would have access to it before moving into my new home. Of course the actual company doing the move (Eden's Moving Services) had no idea about this arrangement and informed me they store everything in a warehouse in CO that I would not have access to.

After that misrepresentation, they told me my stuff would arrive in 7-10 days. That 7-10 days turned out to be over two weeks.

My belongings were packed in a ridiculously crammed stuck w/ dings, dents, holes, scratches, you name it on anything and everything. What's the point in paying thousands of dollars to move your nice stuff when it shows up looking like you pulled it out of the dumpster?

All in all, these guys are a joke. They could care less about providing decent customer service and just want to get paid.

Buyer beware. Do yourself a favor and pay a little more for a real/reputable mover.

Move size: 3 Bedroom Home Service cost: $3800

Brandon and Jim are the company reps who I dealt with in scheduling my move. A close relative passed away the same day the movers were scheduled for pickup. Jim was very professional in handling my case and told me he'd send another truck in 2 days. He didn't charge me a penny extra even when the contract said otherwise. Losing someone is something I don't wish to even my enemies, but adding the stress of move put even more pressure on me and my family. Brandon and Jim handled this situation with sensitivity and professionalism. I came from NM to SD for a total of $5300 for a 3 bedroom home. I have nothing but good things to say about Assurance van lines.

Service cost: $5300

I used Assurance Van Line Services to contract with a moving company. Storage was also included. When the movers came, the cost was much more than the estimate even though I had deleted items on the list. When I received my belongings, several items were broken, most of the wooden furniture had scratches, tools and boxes were missing.
I don't feel that Assurance Van Lines investigates the companies they work . I have filed a claim. The insurance company took 4 months to respond, response being, the moving company wants to handle the claim themselves. I was given a phone number, left messages with no response. It has been almost 6 months and I have received no satisfaction. When a company is a broker, they have an obligation to determine if the companies they find jobs for are any good.

Service cost: $5500

Brandon & Jeff were my main points of contact to schedule my relocation back to Saint Paul. Initially I was a bit hesitant about the whole long distance move situation because of everything I heard from other people. But these guys got me a bit more comfortable in how long distance moving works when going through a broker. I hired a couple of college kids to help me get all my fragile belongings with extra padding, we packed our clothes in air-sealed bags and placed them on large boxes.

My TV, Computers & Mirrors were left to pack to the movers which they charged an extra $200 for. My total move for a small 3 bedroom home from NJ to MN came to $3,600. The movers who were sent to me for pick up and drop off of my items were fast and professional. I was a bit tough on them when they came to get my stuff to make sure they placed all my fragile items of top and had them reinforce with tape all my boxes. I am left with a positive experience in hiring Assurance Van Lines as my brokers. My moving number was M4491125.

Service cost: $3600

The rudest, most unreliable company on the planet. Both pickup and drop off were both more than hours late.

Told couch would not fit on the elevator at the drop off site and it would be $200 cash (right now!) to carry it up the stairs. Called customer service at Assurance and was hung up on. Funny, the doorman was able to get the couch on the elevator.

Honestly, there is nothing positive I can say. Oh, and this is cut from the Better Business Website: "This business is not BBB accredited." Check it out for yourself.

Service cost: $1150

This is the the last and only time I'll be relocating to a difference state. The whole relocation process has been pretty stressful for me. Getting the new lease in NY, packing everything, getting rid of things, choosing what will be taken and what will stay.. Getting my kids to get on board and help me out. If it wasn't for assurance, I would have rather leave everything in Nashville and start all over.

Assurance helped me negotiate for a low-cost move for my 2 bedroom apartment. I packed things myself and had the movers make sure all my boxes were properly sealed and my furniture was protected to avoid scratches. During pick up and drop off, I was supervising to make sure nothing would get lost/damaged. Thankfully, the movers on pick up and delivery did a very good job in getting my things moved. My move #4499154, was quoted for $2400 which included the furniture, boxes, & mattresses. When things got home, they were setup with caution and care. I'd certainly recommend these guys for long distance moving.

Service cost: $2400

I worked with Jason in scheduling my relocation to Chicago. I was looking for a complete moving solution that would fit my budget. He was able to bring down packing to $1,200 and the move to $3,800. My job on the move was simply to separate things and point where everything was and where everything went on the new place. I had 2 chairs scratched during the move, but everything else was delivered in perfect condition by the movers. Based on this experience I'd certainly use them in the future for a relocation job.

Service cost: $5000

The service I received from this company is appauling. I wouldn't wish it on my worst enemy. They stated they match any accredited quote, but once you issue a lesser quote that has all the bells and whistles it becomes an argument. I simply stated to cancel the reservation probably 10 times. The salesman, Jordan P. Just continued to talk over me telling me I do not understand and that I was going to be ripped off by the other companies. The conversation that I had on speaker phone became so ill, my fiancé took the phone out of my hand and stated he did not like the way this man was talking to his fiancé and to cancel the reservation and give us our $400 deposit back. Jordan continued to do the exact same thing and talk over him. We finally were able to ask for a manager who was far worse. He stated we didn't care about our stuff and proceeded to tell us that we enjoy being ripped off and every time I even said "cancel" he would respond with "ripoff." So just imagaine a grown man who is a manager having a tantrum on the phone and saying"rippoff ripoff ripoff ripoff ripoff ripoff ripoff ripoff ripoff." You almost have to pitty someone of that nature who thinks that is the proper way to handle situations. I don't know how the phone call lasted as long as it did considering we just ended up calling the bank and retrieving our money that way. The worst part is this company is so childish they entered my information, my name and phone number, into a spam mortgage call log so I receive endless calls, voicemails, and text messages. I hope for the sake of karma this place goes out of business and the rats that scam honest people end up in jail. I highly doubt this is the worst they've ever done in their life to people.

Service cost: $1149

Moving long distance is so expensive, regardless whichever way you choose to take it. On my case, I've relocated from Las Vegas to Dallas with my 3 kids. I tried to get rid of as much stuff as possible and bring just the essentials, but even then we ended up with 3 rooms worth of furniture / toys / beds / clothing / personal items and their toys. The entire move was done for $3400 with the veterans discount. I had to call and change my move dates a two times, and was only charged extra the very last time because it was a date closer than the other. Some of my plastic bins arrived with a bit of dirt didn't get inside be bins, but it did get my house floor dirty. Other than that inconvenience the movers did a great job.

Service cost: $3400

I used assurance to take care of my relocation to Salt Lake City from San Diego. My movers assigned to M4498445 were professional, but showed up late on both ways. When they arrived, they helped me tape up all my boxes and disassembled all my furniture and placed blankets with wrapper.

When I called assurance while the movers were here, they provided with the moving company's phone number to talk about their fees. Since Assurance acts like brokers, they calculate and quote you based on the estimated size/weight of what you tell them on the phone, but it's all recalculated once the movers have shown up.

My move was completed successfully without any damages, and my move was done for $4790, when it was quoted for $4,500 by assurance. Compares to all the quotes I had received, this was still a competitive price. I advice you to make sure your sizes, item count and estimates are thoroughly revised so you don't under-calculate and get eaten up by the final price when movers show up.

Davies.

Service cost: $4790

I wanted to drop by to leave my positive feedback for Brian, Mark and John for helping me with my relocation to Orlando. My significant other just went with the Lord, and I wanted to get my life back together and start from scratch. Brian got me professional packers to come and help me get things separated, ordered and packed so I could give away most of it and take with me the necessary. I donated more than half of my belongings and just brought with me my tempurpedic bed, my massage chair a small dining table and my entertainment center. Everything came down to $2000 to move from Nashville to Orlando. The movers did good job in getting everything in and out of the truck in less than 2 hours. I'd say this was certainly a stress-free relocation for me, and thank you for making it easy for me during this transition.

Service cost: $2000

I had booked a relocation to Georgia with another "van lines" company, and 3 days before the move they called me to let me know they would not have a mover come in under the week after. I fought them trying to get my $400 back and I'm now going through my card company to see if I can get refunded, but to make long story short, I ended up looking around to see who would be willing to honor the quote I had on a very short notice.

I called Assurance and 4 hours later got a call back from their manager Michael, who was extremely gracious and understanding of my situation, and he was able to match the deal I had gotten from competitor with a signed copy of contract.

As far as the move went, they movers did a great job at getting things down to my new place, nothing got lost or mishandled, just as I'd expected.

Service cost: $4400

Moving during the holiday season was a bit of a crazy idea. I was a bit nervous we'd be celebrating Christmas on an empty house this year. But after it was all said and done, the $3200 move from CA to TX was absoutely worth every penny.

John from Assurance took our call and although we didn't commit to leaving a deposit on our first call, he said he'd be willing to bring down the price even more if there was any other reputable BBB company that would give us a quote. Sure enough. I got him 2 other quotes. He matched one and he gave me a better price than the other. Total move was quoted $3200, but it all came out to $3400 because of a few boxes we hadn't calculated.

We're very happy with the movers and the support Assurance provided to us during our transition to another state. Thanks guys.

Service cost: $3400

We were in search for a good deal on our relocation for about 3 weeks. We spoke to dozens of companies both movers and brokers. Out of all of them, they Assurance gave us the best price for the amount of things we were moving.

We spent about 2 hours going over our inventory and then went ahead and tried to get a better deal, but we weren't able to.So much of the time was wasted going back and forth finding a better price.

We were told there was no possible way this price would carry out 2 bedrooms from FL to Nevada, but luckily it did! $3100 for 2 bedroom home.

Service cost: $3100

My situation was a bit different. I needed to find a moving company at a very last minute notice, and due to the fact that this was a last minute request with just 4 days due to move out I was being quoted $6200 - $14,000 for the exact same 2 bedroom move from Alabama to NY. I'm more than happy to recommend assurance to anyone looking for a top notch mover brokered from Assurance for a cheap price. I'm happy all their competitors were wrong when they told me "you're going to regret going with them..".

Service cost: $4500

These guys gave a super low ball price for my relocation, I was so nervous I was going to get ripped off.. I gave my $850 deposit on good faith. Comes the day of the move and movers showed up on time, delivery was estimated between 1-7 days, and it came on the same day, and all my things came home safe. I'm not sure how people are going around saying they've been ripped off, when I clearly have used these guys and have been delivered what I was sold on.

Norma T.
Move: M4499164.

Service cost: $3700

When you move with this company, you have to give them a 48 hour window. Mine was Sat/Sun. They were supposed to call me 24 hours before. No call. So I called them on Friday. and was told Sunday around 3. Sunday they called at 4:30, and told me they were going to be late. They would be there at 6. So now they are going to be 3 hours late. At 7 pm, they called and asked if they could do it the next day. When I said no, they arrived at 8, put the stuff in the truck and then told me that they didn't have the tools to dismantle the bunk bed that was on their manifest. They announced that they would be back at 6:30 am to finish. The truck was parked in front of my house all night as they slept in the truck. Next morning as I am loading up my car at 6:30 when they are supposed to be finishing up, they came out and told me that they would start at 8. They finally finished loading my stuff on their truck. They almost forgot my stand to a big screen tv and several small tables. I was able to finally able to leave one day late. My stuff was supposed to arrive on the following Saturday. No surprise they didn't show up. The following Tuesday they finally arrived with our stuff. My bedroom furniture was all scratched up. My daughters bedroom had a huge dent in it. They lost the plug to my big screen TV and then accused me of losing it. I am now emptying out the boxes they transported which arrived all dented. So far, I have found 3 different items that were not just broken, they were totally smashed and I still have 5 boxes to unpack.

Service cost: $2400