Assurance Van Lines

Dishonest, and anti- military! Do not use! Check the BBB for honest (and a lot of dishonest) reviews. The long reviews with details are all very similar to my experience. They told me they were a "military preferred mover" and one of the "Top 3 military movers on the east coast." All of these were verified false with JPPSO once I started having problems. They gave me one rate with great promises, then over doubled the rate and told me that was just for moving, not for packing. When I told them that was unacceptable, they told me I was not allowed to cancel, they would come anyway. After a lot of discussion, I was finally able to find the local mover who they subcontracted with, and they said they were given different dates and would need 3 full days (as I estimated), and that they would not be able to arrive until two days after I needed to be out of the house.
Do not use! I have been in the military for over 20 years, with over a dozen moves, and this was the worst experience I have ever had. (Yes, I have more details if you want to know. See BBB for other similar horror stories.).

Move size: 3 Bedroom Home Service cost: $1000

Assurance Van lines out of NY city is a broker for the actual moving company. Eazy moving out of Miami FL was the one who physically moved my belongings. Unfortunately, it all comes down to the guys you get. I was moving a three bedroom house and they showed up with two guys! It took them 10 hours to load my stuff onto the truck. That wouldn't have been so bad if they had spent the time blanket wrapping all the furniture, but they didn't. The soft furniture like my fabric headboard and chair cushions didn't get wrapped
either so there are grease marks on them and 95% of my wood furniture has gouges (not scratches) on the legs, tops or sides. The truck wasn't big enough so they were just cramming it in there. In fact, they didn't get everything in the truck like my refrigerator. Luckily, my house in NC is in escrow so I can go back and get it. I called Assurance van lines on Monday and they appeared concerned when I explained what happened but when I called back the next day, my account was handed over to the customer service department not a single individual. I still don't have my refrigerator nor will anyone call me back. I have called four times and Assurance puts me through to Eazy moving which says they will call back once the dispatcher checks the NC to FL schedule. Luckily I paid the broker, Assurance van lines, by credit card so I disputed the charge.

The photo is the desktop where they placed the finish side against the wall of the truck and the metal pattern of the truck is now gouged into it.

Service cost: $5217

I'm so happy I went with them because nothing was damaged. I'll buy again. Oh, and I'll be back when I move my daughter out of Colorado to get to California to attend her new school, UCLA!! :D :D :D, For instance, my move consisted of us arriving and staying at a nice hotel then the next day, they were right behind us arriving with every single item of my husband's and I's furniture!! Any way, their price beat the other stores in the area. So, we're happy. :D :D :D !!

Move size: 4 Bedroom Home Service cost: $3000

I would not use them again nor will I recommend them. I received the delivery 14 calendar late than our scheduled delivery date, charged me 20% more than original amount, driver didn’t know to drive and park 53’ truck - ended up damaging landscaping, received the delivery with damage/broke the sofa frame and tower fan, very hard to communicate with driver and crew members as they only knew few English words.

The sales person and manager were very nice until I signed the contract but experienced RUDE and UNPROFESSIONAL behavior from both John and Kassandra during the post pick-up process. The A+ rating by BBB is a false advertisement. The claim process is very time consuming.

Service cost: $1800

DO NOT EVEN CONSIDER THIS COMPANY!! I've done 3 cross country moves within the past 7 years and never did I experience this kind of horrible service. My salesman Jim Mitchell made his sales pitch that was appealing, not only with the estimate but the delivery time frame, which was the actual selling point. He told me "Oh! we have a truck going out to Irvine, CA that week so it will only take 7-10 days for delivery" That was a TOTAL LIE. It was picked up on May15th and it is presumably being delivered today June 14th. So as some others have stated in their reviews, once the sales is made and they have your money, you will never hear from your sales person again, even if you call them, they don't transfer calls to your sales person. On top of the late-late delivery, the original estimate was $2400, which was grossly underestimated. It's going to cost over $4000 once it's done. Assurance Van Lines takes no accountability for the false claims they make and once the contract is turned over to the moving company, that's another whole ordeal that you may have to go through. If they guarantee a time, be sure to get it in writing before signing.

Move size: 1 Bedroom Home Service cost: $4200

Shady scam artists. They only care about your business until you submit a deposit. After that, good luck getting ahold of anybody who can help or even cares in the slightest about your move. They contract through multiple other companies and the result is mass chaos, confusion, and a lack of transparency and ownership. Everybody blames everyone else and nobody addresses your concerns.

My initial quote was $500 below the reality, and that was with "Jay" being "super conservative" on his initial quote.

Jay "assured" me that they would store my stuff in Cleveland and I would have access to it before moving into my new home. Of course the actual company doing the move (Eden's Moving Services) had no idea about this arrangement and informed me they store everything in a warehouse in CO that I would not have access to.

After that misrepresentation, they told me my stuff would arrive in 7-10 days. That 7-10 days turned out to be over two weeks.

My belongings were packed in a ridiculously crammed stuck w/ dings, dents, holes, scratches, you name it on anything and everything. What's the point in paying thousands of dollars to move your nice stuff when it shows up looking like you pulled it out of the dumpster?

All in all, these guys are a joke. They could care less about providing decent customer service and just want to get paid.

Buyer beware. Do yourself a favor and pay a little more for a real/reputable mover.

Move size: 3 Bedroom Home Service cost: $3800

Brandon and Jim are the company reps who I dealt with in scheduling my move. A close relative passed away the same day the movers were scheduled for pickup. Jim was very professional in handling my case and told me he'd send another truck in 2 days. He didn't charge me a penny extra even when the contract said otherwise. Losing someone is something I don't wish to even my enemies, but adding the stress of move put even more pressure on me and my family. Brandon and Jim handled this situation with sensitivity and professionalism. I came from NM to SD for a total of $5300 for a 3 bedroom home. I have nothing but good things to say about Assurance van lines.

Service cost: $5300

I used Assurance Van Line Services to contract with a moving company. Storage was also included. When the movers came, the cost was much more than the estimate even though I had deleted items on the list. When I received my belongings, several items were broken, most of the wooden furniture had scratches, tools and boxes were missing.
I don't feel that Assurance Van Lines investigates the companies they work . I have filed a claim. The insurance company took 4 months to respond, response being, the moving company wants to handle the claim themselves. I was given a phone number, left messages with no response. It has been almost 6 months and I have received no satisfaction. When a company is a broker, they have an obligation to determine if the companies they find jobs for are any good.

Service cost: $5500